Privacy
Privacy Policy
Last updated: 11 September 2026
Khanea respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains how Khanea collects, uses, stores and discloses personal information when you visit www.khanea.com, contact us, submit an enquiry or otherwise interact with us through the Website.
Khanea operates internationally and may process personal information across different jurisdictions. We handle personal information in accordance with applicable privacy and data protection laws, including the EU General Data Protection Regulation (GDPR) and the Protection of Personal Information Act 4 of 2013 (POPIA) where applicable, together with other laws that may apply depending on the circumstances.
1. Information we collect
Depending on how you interact with Khanea, we may collect information including:
your name and contact details;
information contained in correspondence or enquiries you submit;
information about your circumstances, objectives and requirements where you choose to provide it;
information relating to health, wellbeing, treatment history or other sensitive matters where you voluntarily provide such information as part of an enquiry or assessment;
information required to administer an engagement or provide agreed services;
technical information relating to your use of the Website, including IP address, browser type, device information, pages visited and approximate usage information; and
other information you choose to provide to us.
You are not required to provide sensitive personal information simply to browse the Website.
Where sensitive information is relevant to an enquiry or proposed programme, we ask that you provide only information that is reasonably necessary for the purpose for which it is requested.
2. How we collect information
We may collect personal information:
directly from you when you contact us or submit an enquiry;
during communications relating to a potential or existing engagement;
from independent practitioners or other parties where you have authorised the sharing of information or where permitted by applicable law; and
automatically through the Website, including through cookies and similar technologies.
We seek to collect personal information by lawful and fair means and, where required, will obtain your consent or rely on another lawful basis recognised by applicable privacy law.
3. How we use personal information
We may use personal information to:
respond to enquiries and requests;
understand your circumstances, objectives and requirements in considering whether Khanea can provide services;
design, structure and administer an agreed programme or engagement;
communicate with independent practitioners or other service providers where this is necessary for an agreed engagement and permitted by applicable law;
provide and administer services;
maintain records and manage our business;
improve the Website and our services;
comply with legal, regulatory or professional obligations;
establish, exercise or defend legal claims; and
undertake other purposes that are explained to you at the time information is collected or otherwise permitted by applicable law.
Khanea does not sell personal information.
4. Sensitive personal information
Information concerning health, treatment history, substance use, psychological circumstances or other sensitive matters may be particularly relevant to certain Khanea enquiries.
We treat such information with an appropriate level of care and protection.
Where you provide sensitive information to Khanea, we will use and disclose it only for legitimate purposes connected with the relevant enquiry, assessment, programme or engagement, or where otherwise permitted or required by applicable law.
Where information needs to be shared with an independent practitioner or other professional involved in considering or delivering an engagement, this will be done only where reasonably necessary and with appropriate authorisation or another lawful basis.
Khanea does not itself provide medical diagnosis, prescribing or clinical treatment. Responsibility for clinical or regulated professional services remains with the relevant independent practitioner.
5. Disclosure of personal information
We may disclose personal information where reasonably necessary to:
independent practitioners or professional service providers involved in an agreed engagement;
technology, hosting, communications, administrative or other service providers acting on our behalf;
professional advisers, insurers or legal representatives where reasonably necessary;
regulators, public authorities or law enforcement agencies where required or permitted by law; or
a prospective purchaser or successor entity in connection with a proposed sale, restructuring or transfer of all or part of the relevant business.
We require service providers handling personal information on our behalf to maintain appropriate confidentiality and security obligations.
We do not disclose personal information to third parties for their own direct marketing purposes without an appropriate lawful basis.
6. International transfers
Khanea may use service providers or work with practitioners located in countries other than the country in which you are located.
As a result, personal information may be transferred to, stored in or accessed from another jurisdiction.
Where applicable law imposes requirements on international transfers, Khanea will take reasonable steps to ensure that those requirements are met and that appropriate safeguards are in place.
7. How we protect personal information
We take reasonable technical, organisational and administrative measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal information is restricted to those who require it for legitimate business, professional or service-related purposes.
No method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain appropriate business and professional records, comply with legal obligations and establish or defend legal claims.
Retention periods may vary depending on the nature of the information and the circumstances in which it was collected.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to applicable legal or regulatory requirements.
9. Your privacy rights
Depending on the jurisdiction and applicable law, you may have rights in relation to your personal information, including the right to:
request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of personal information in certain circumstances;
object to or request restriction of certain proces